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Can I have more than one delivery address on an order?
If you wish to have items delivered to different addresses then a separate order will need to be placed for each address. A delivery charge will be made for each order.
Do you accept National Garden Gift Vouchers?
Sorry but we do not accept these vouchers. We do provide our own gift vouchers which can be purchased.
Do you run a scheme for allotment groups and gardening clubs?
yes, we offer bulk purchase programmes for both formal allotment groups, and the informal gardening clubs that exist. These discounts have to be applied over the phone or by post, so please call us, so we can discuss appropriate offers.
I can't see my discount on my invoice despite using a code. Have i been charged full price?
No, we have applied your discount but sometimes this doesn't appear on your final invoice. We will only charge your bank the discounted rate. We are working to fix this and apologise for any confusion in the short term.
How much does it delivery cost?
UK Mainland - to cover the costs of postage and packing is £4.95 but for extra large and heavy items there is charge of £7.95. Multiple products of heavy items have additional charges.
For seed orders postage is £1.95.
UK Non-Mainland (Northern Ireland and Highlands and Islands & Channel Islands) - for heavy and bulky items (including all trees, raised beds, tunnels and Organic Extra), we reserve the right to contact you to amend delivery costs. For seed orders postage is£1.95.
European Union (including Republic of Ireland) - We are only able to send Seeds to the EU. The delivery charge for seed only orders is £4.95.
Why do you use an 0844 telephone number?
Our telephone number is a non-geographical local rate number and calls from a standard BT line will cost 4p a minute, at any time of day. Call costs from other providers and from mobiles may differ.
Using a non-geographical number allows us to better manage our calls and therefore to provide our customers with a high level of customer service.
If you do not wish to call the 0844 number then we can be contacted by email via our website or by post at the address given in our catalogue.
What if I’m not happy with an order?
Please email us at contact.us or call 0844 573 8400 and we’ll do our best to resolve any issues you have.
When will my order be delivered?
If your order was placed on the website you can go to ‘Your Account’, ‘My Recent Orders’ to check the progress of your order and the estimated delivery date.
Seed & Hardware items are usually delivered within 7-10 working days.
Plants, trees and other live goods are usually dispatched at the correct time for planting.
You can also call out customer services on 0844 573 8400 for sales and delivery information.
All of our delivery dates for plants, trees and live good are an estimate and they are subject to change depending on the weather and the growth of individual items/varieties.
What are Cookies?
How do I block cookies?
Most web browsers have cookies enabled, you can change this within your browser settings.
My plants have arrived, what should I do with them?
As soon as your plants arrive please carefully unpack them and check that the compost is moist. Should the compost be slightly dry then water carefully using a small watering can and allow to drain.
Stand the plants in a light, warm place. Provided they are kept moist they will happy like this for up to 3 days whilst you decide where to plant them.
For planting directly into the garden, ensure that the soil has been dug over and lumps broken down, then plant straight into their flowering position. In areas where the existing soil is poor, incorporate a good handful of compost into each area you are planting.
To achieve a stunning display, please make sure that you regularly check your plants to ensure that they have adequate water, and feed regularly. When planting containers, mix a slow release plant food into the compost.
Watering below the foliage canopy of the plants will reduce marking and damage to the flowers. Removing the dead and damaged flower heads will not only improve the appearance of the plants, but will also prevent the plant putting energy into seed production and ensure that more flowers are produced. For Plant care and guides please visit our Growing Guides